Trust & Safety
Built to be fair, private, and safe
Mediation only works if you can trust the mediator. Here's how Elerion earns it — and what it will refuse to do.
Confidentiality
What you share privately stays private
Each side gets a private room — called a caucus — where you can be candid with the mediator without the other party listening in.
A caucus is simply a private conversation between you and Elerion. You can share your real bottom line, your worries, and the context behind your position without it being repeated to the other side. This is the heart of the confidentiality firewall: Elerion holds each side's private room separately and does not carry your private-room content across to the other party.
What does cross the table is only what mediation needs to move forward: the offers you formally make and, at the very end, the agreement you both sign. Elerion never carries something from your private room to the other side unless you decide to put it on the table.
Because this is private mediation, there is no public court record of your dispute. Your conversations are encrypted in transit and at rest, and access is limited by strict role-based controls.
Who can see what
| What happens | You | The other side | Elerion |
|---|---|---|---|
| What you say in your private room | What you say in your private room: visible to you | What you say in your private room: not shared with the other side | What you say in your private room: visible to Elerion |
| Offers you formally make | Offers you formally make: visible to you | Offers you formally make: visible to the other side | Offers you formally make: visible to Elerion |
| Documents you upload privately | Documents you upload privately: visible to you | Documents you upload privately: not shared with the other side | Documents you upload privately: visible to Elerion |
| The final signed agreement | The final signed agreement: visible to you | The final signed agreement: visible to the other side | The final signed agreement: visible to Elerion |
A dash means it is not shared. Anything you send to the other side — a formal offer, or the agreement you both sign — is theirs to see. Everything else in your private room stays between you and Elerion.
Safety
Guardrails that protect the vulnerable
A fair process has to be a safe one. Elerion is built to notice when something is wrong and to put your safety first.
Coercion and abuse screening
You can walk away anytime
Escalation to a human
Identity verification
AI transparency
What the mediator will — and won't — do
Elerion runs on clear instructions, and just as importantly, on firm limits. Here is exactly what it is built to do and what it refuses to do.
What Elerion is instructed to do
- Stay neutral and treat both sides even-handedly
- Never give legal advice — it is not a law firm
- Get genuine consent from both sides before anything is settled
- Keep each side's private room private
What Elerion refuses to do
- Draft illegal or coercive terms into an agreement
- Invent facts — terms come from the offer you both accepted
- Favor one side over the other
- Pressure you to settle when you don't want to
These limits aren't marketing. A separate drafting engine writes the final agreement, and it will not invent facts or slip in terms nobody agreed to — the financial terms come verbatim from the offer both parties formally accepted, not from anything said in chat.
Encrypted in transit and at rest
Your data is encrypted on the wire and in storage.
Role-based access
Strict role-based access controls.
Full audit logging
Every action is logged and traceable.
Identity verification
Parties verify who they are.
Trust is earned in the details
Start free, stay in control, and see for yourself how a private, neutral mediation works.